Return Policy

Terms & conditions:

  • Gen-Z Return Policy is applicable only for 7 days from receipt of the product and applicable only for the following reasons: Damage / dead on arrival, Manufacturing defect/Expired product & In-correct product. The time frame starts from date the product was delivered as per the confirmation received from our logistics team or courier partners. The refund amount will be equal to the Paid amount for an item.
  • On certain Products the Seller's or Brand's Warranty may supersede Gen-Z Return Policy.
  • Gen-Z will pick up product that you wish to return from your doorstep; however locations where we do not have reverse pick up facility, we may request you to self-ship the product to us or dispose/ destroy them.
  • Customized orders cannot be returned.
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