Shipping and Packaging

Will Gen-Z provide free assembly at my doorstep for the furniture ordered?

  • Yes, if an items requires carpenter assistance for assembly, and is your location is a pin code that we currently serve, then we will provide a free assembly service. Please enter your delivery pin code on the item detail page to check the same.
  • If an item can be self-assembled, we provide a kit along with a manual which will help you out.

  • If an item requires wall mounting, we will not be able to provide carpenter assistance.
  • Can you send all my items in one shipment?

    • Yes, we do have an option to send all the products in one shipment however it is only available for Furniture Products available with Express Shipping Icon on our website. For all the other products, we source them from thousands of merchant across the country, therefore the shipping timelines and the location from where these products are shipped vary from one product to the other.

    Please Note: Ship Together Option for Furniture Products can be selected only at the time of placing the order post that it cannot be changed.

    My purchase is a gift, can Gen-Z send the order without an invoice?

  • Unfortunately, we cannot ship any product without an invoice. To comply with the rules governing the movement of goods in India, and due to tax and regulatory reasons all shipments have to be accompanied with an invoice.
  • Why does the promised Delivery date vary from one item to the other?

  • We source home and furniture items from thousands of merchants spread across the country. The delivery time for an item is determined by various factors including the kind of product (standard product or made, to-order), location from where the item is procured, and logistic network available at your location. Hence, the delivery dates may vary from one item to the other.
  • Why is an item not available for shipping to my location?

    The shipping of the item for your pincode might not be available due to any of the following reasons: The merchant selling on Gen-Z does not offer installation/service/warranty of the products across India and hence, restricts it to certain pin codes State regulatory issues, legal restrictions or any other compliance-related reason

    Non-availability of a reliable shipping partner for your location.

    Do I need to pay Shipping Charges for purchases on Pepperfry?

  • There are no Shipping charges for any purchase except COD orders. COD orders has shipping cost of Rs. 59/-.
  • Is there a shipping charge for Cash on Delivery (COD)?

  • Yes, a shipping cost of Rs. 59 is charged on all Cash on Delivery (COD) orders.
  • How do I know if an item can be delivered to my location?

  • Enter your delivery pin code on the item page to know whether it can be delivered to your address.
  • How do I check the estimated delivery date for an item?

  • Enter your delivery pin code on the item page to know the estimated delivery date for it.
  • Do I need to submit any document for products to be delivered to my address?

  • Generally, there is no need to submit any document for shipping or delivery of your products. However, if your purchased product needs to be delivered anywhere in the state of Jharkhand then we would require a copy of Form 16 and ID proof (as prescribed under the Jharkhand Value Added Tax Rules, 2005) duly signed by you.
  • Can you deliver my item faster than mentioned on the order page?

  • The delivery time for a product is determined by various factors including the kind of product (standard product or made, to-order), location from where product is procured and logistic network available in your location. We always try to procure the item and deliver it as soon as possible.
  • Do you ship internationally?

    As of now, Gen-Z doesn't ship items outside of India. However, Gen-Z does allow you to make purchases for your loved ones in India from anywhere in the world by using your international credit or debit cards issued in India. You need to ensure that the Shipping Address is in India.

    I am buying this product as a gift. Can it be gift-wrapped?

  • Sorry. Currently, we do not offer gift-wrapping.
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